Please enter your delay repay claim using the form below, if you wish to see the status of an existing claim, please click here.
If you abandoned your journey because of a delay or cancellation there is no need for you to complete this form. Please contact our Customer Relations Team at [email protected] remembering to include images and/or details about your train ticket.
We have noted a problem, on some mobile devices, when uploading an image from Google Drive. To prevent any issues with your claim please upload an image directly from your photo library.
Images of ticket types highlighting the number we need, this is indicated by the box.
Images of ticket types highlighting the reference we need, this is indicated by the box.
We can now pay your claim direct to your Visa or MasterCard Credit/Debit card. We will only ask for this information if your claim is approved and we'll store it against your account so you don't have to provide it for any future claims.
Please ensure that the email address you enter is accurate and that it is registered with PayPal. This will help us to get your payment to you as quickly as possible.
To register for PayPal, please follow the link https://www.paypal.com/uk/webapps/mpp/account-selection
Don't delay your claim, please take a moment to check the following: